Frequently Asked Questions: CONCERT

Dates

September 25-26

Location

4114 2nd Ave - Hazelwood

ATMs

There will be ATMs on the concert site. Individual vendors are encouraged to accept credit cards, but are not required to do so.

Accessibility

Working with our community partners and the RIDC (managing partner of Almono) we make every effort to make Thrival accessible. We invite guests with special needs to email us in advance for any specific questions or concerns.

Gates

Festival gates open at 2:00 pm on Friday and 12pm on Saturday. Curfew is 11:00 pm both days. PLEASE NOTE: THE ONLY GENERAL ADMISSION GATE IS IN HAZELWOOD AT THE INTERSECTION OF HAZELWOOD AVENUE AND 2ND AVENUE.

Tickets will still be available at the festival box office located inside the main gate area.

Will there be shuttles to the site?

Yes — we will be running shuttles from the South Side Works, across the Hot Metal Bridge, to the main gate. Specific times and pick-up locations are forthcoming.

Will there be entry and exit privileges?

Yes. But concert attendees are required to keep their wristbands on. If wristbands are lost for whatever reason, you will have to pay full door price ($45) for readmission. Wristbands that have been damaged or tampered with will not be accepted.

Hotels

Weekends are always busy in Pittsburgh — but we recommend looking to stay in the South Side Works, Oakland (Pittsburgh’s university district), or the Waterfront for a quick trip down to the concert site.

Info center

Near the entrance gate, volunteers will be ready to answer your questions about Thrival. They’ll be ready to help out in any way possible!

Lockers

There will be no lockers available on the concert site. We recommend to pack accordingly and to keep all personal belongings with you at all times.

Lost items

Unaccounted for items or abandoned items (bags, clothing, etc.) will be removed from the concert site and will be available for pick-up at our info booth until 11:00 pm on Saturday evening.

Parking

Parking on the concert site is limited and can be purchased for $20/day. We STRONGLY ENCOURAGE attendees to park in Hazelwood. Street parking is free, plentiful, and only a short walk to the concert grounds.

As mentioned prior, shuttles will be picking up attendees from the South Side Works and the Hot Metal Bridge parking lots.

Security

Safety for Thrival attendees is our first and foremost priority. City of Pittsburgh Police, EMS, and private security teams will be on hand for multiple days preceding the concert, during the concert, and afterward.

Shenanigans are kerfuffles are tolerated — as long as you include us in the fun. Otherwise, NO!

Service Animals

Individuals with disabilities shall be permitted to be accompanied by their service animals in all accessible areas of the concert site. The work or tasks performed by a service animal must be directly related to the individual’s disability.

Mill access

You’ll probably notice the 1,300 foot long former steel mill that runs along the western portion of the concert site. Access to the mill is limited to tours run exclusively by the RIDC. Tours are free, but registrations (on site) is required.

Any other access to the mill is strictly prohibited. Concert-goers caught entering the mill without permission will be immediately removed from the premises without exception.

Ticket FAQs

Children’s tickets

Children six (6) years old and under are admitted free when accompanied by a ticketed adult. There is no limit to the number of kids per adult; however, free admissions are at the discretion of gate management, so please use sound judgment.

Name on ticket

The name on the ticket simply reflects the name under which the ticket was reserved. Thrival reserves the right to ask for identification in relation to tickets, but this should only be necessary if there is a discrepancy with the tickets and we need to clear up any suspected fraudulent activity. Please note that WHEN YOU BUY A THRIVAL TICKET, one wristband is issued for the weekend and cannot be used by another person.

Ticket fees

Yes, there are ticket fees. Thrival’s tickets prices are comparatively low — some of the lowest prices in the entire country. You have the option of buying your ticket at the gate, but there will still be ticket fees...and a line. So save time and buy your tickets online in advance.

Refunds or exchanges

Refunds or exchanges are not allowed after a ticket is purchased.

Tickets and wristbands are not transferable

Once you enter the event, your ticket will be taken and a wristband will be placed on your wrist. Tickets and wristbands are not transferable. Only one wristband is issued per ticket for the weekend and cannot be used by another person. For example, you cannot buy a weekend pass and give your wristband to another person to wear on a different day.