FREQUENTLY ASKED QUESTIONS: INNOVATION

When is Thrival Innovation?

Thrival Innovation: September 27-28, 2017.

Where will Thrival Innovation take place this year?

Host sites will be located within Pittsburgh's East End, specifically in the East Liberty, Larimer, and Oakland neighborhoods. Programming will take place at Bakery Square, Google Pittsburgh, UPMC Enterprises, Kelly-Strayhorn Theater, and one more mystery location to be named soon.

What kind of programming can we expect?

In 2017, our theme is "Intelligence: Humans X Tech" with a specific focus on the intersection between humans and technology. The setup for the Thrival Innovation will include evening marquee events, afternoon plenary sessions, and morning executive roundtables.

Does it cost money to attend Thrival Innovation events?

Yes. All programming will be ticketed, including our event events. More information, including registration and purchasing opportunities, will be released soon.

Am I able to participate in Thrival Innovation as a speaker or presenter?

Great question! Yes! There will soon be an online form that can be filled out in order to receive more information.

Who attends Thrival Innovation?

Another great question! Thrival attracts attendees and participants from across the United States. Over 2,000 attendees and 120 speakers participated in Thrival Innovation last year. Over 60 cities and 20 states were represented, as well as over 40 industries.

Thrival Innovation welcomes all walks of life — from creatives, to designers, makers, thinkers, leaders, pioneers, connectors, and more. We're one big happy family!

FREQUENTLY ASKED QUESTIONS: MUSIC

When is Thrival Music?

Thrival Music: September 29-30, 2017.

Where is Thrival Music?

Thrival Music takes place at the historic Carrie Furnaces in Swissvale, Pennsylvania — just minutes outside of Pittsburgh. The address is:

1 Carrie Furnaces Boulevard

Swissvale, Pennsylvania 15218

Where can I stay?

Weekends are always busy in Pittsburgh — but we recommend looking to stay in the South Side Works, Oakland (Pittsburgh’s university district), or the Waterfront for a quick trip down to the concert site. Also, there are new hotels in Pittsburgh's East End, including the Ace Hotel and Hotel Indigo. Or you can couch surf. Your call.

What time does Thrival Music start?

Thrival Music will take place September 29-30. Festival gates times are forthcoming.

Tickets will still be available at the festival box office located inside the main gate area.

What's your bag policy?

Since there are no lockers or storage facilities on site, festival attendees are allowed to bring in book bags (reasonably-sized and no large frames), purses, satchels, camera bags, Camelbacks (must be empty upon entry), and fanny packs. Please note: all bags are subject to security search at all times for any reason, whatsoever, including at entry to the festival. Any attendee unwilling to cooperate with this policy will be immediately escorted of the concert site and will forfeit their wristband and any refund rights.

What items aren't allowed on site?

Safety is our number one priority. As such, the following items are prohibited from entering the concert site:

  • Drugs

  • Controlled substances

  • Alcohol

  • Outside food or drink (water bottles are allowed, but must be factory sealed)

  • Weapons

  • Firearms

  • Totems // “Rage sticks” (not because we don't like them, but for safety reasons)

  • Laser pointers

  • Large framed backpacks

  • Video recording equipment

  • Tripods

  • Audio recording equipment

  • Coolers

  • Contraband

  • Unauthorized merchandise

  • Fireworks

This is NOT and exhaustive list. Any person attempting to enter the venue with any of these item(s) above will be refused access or have to give up prohibited item(s) before entry. Illegal substance will be confiscated and items will be handed over to SPD. Please note: Thrival reserves the right to deny entry to anyone for any reason, whatsoever, beyond the violation of possessing prohibited items.

Will there be entry and exit privileges?

No. Re-entry is strictly prohibited. We're sorry — but safety is our first priority. And plus, we have everything you need for a comfortable and awesome experience: food trucks, beverage stands, lounge areas, interactive activities, art installations, phone charging stations, and more. 

Where can we claim lost items?

Unaccounted for items or abandoned items (bags, clothing, etc.) will be available for pick-up at our guest services tent until MIDNIGHT on Saturday evening. If you're back home, and that awful sinking "oh no — my phone is missing" feeling, just email us at info@thrivalfestival.com and we'll do everything we can to help.

What is security like?

Safety for Thrival attendees is our first and foremost priority. Police, EMS, and private security teams will be on hand for multiple days preceding the concert, during the concert, and afterward.

All guests are required to have the corresponding credentials (i.e. wristbands, lanyards, and/or identification) to enter the site. Security and Thrival staff retain the exclusive right of revoking these credentials for any reason, whatsoever. 

Shenanigans and light-hearted kerfuffles are tolerated — as long as you include us in the fun. Otherwise, NO!

Accessibility

Working with our community partners, we make every effort to make Thrival accessible. We invite guests with special needs to email us in advance for any specific questions or concerns.

Service Animals

Individuals with disabilities shall be permitted to be accompanied by their service animals in all accessible areas of the concert site. The work or tasks performed by a service animal must be directly related to the individual’s disability.

Ticket FAQs

Children’s tickets

Children six (6) years old and under are admitted free when accompanied by a ticketed adult. There is no limit to the number of kids per adult; however, free admissions are at the discretion of gate management, so please use sound judgment.

Name on ticket

The name on the ticket simply reflects the name under which the ticket was reserved. Thrival reserves the right to ask for identification in relation to tickets, but this should only be necessary if there is a discrepancy with the tickets and we need to clear up any suspected fraudulent activity. Please note that WHEN YOU BUY A THRIVAL TICKET, one wristband is issued for the weekend and cannot be used by another person.

Ticket fees

Fees suck. We know. But, as you can tell, we implement with every Thrival ticket. This is an industry norm.

The reason for this isn't because we're going for a shameless cash grab. It's actually for a number of reasons:

1.) We build our concert site from scratch. From the ground up. Every year. The Carrie Furnaces isn't a fully equipped live event site, we install stages, green rooms, gravel, electricity, fencing, box office, tenting, parking, and much more. Fees help off-set the numerous components of building a concert site that festival goers never see but otherwise benefit from.

2.) Substantial security is necessary in order to ensure a safe and secure concert experience for all of our attendees, vendors, exhibitors, staff, and artists. Fees help us afford dozens of security staff and police that work hard behind the scenes to make Thrival a reality.

3.) Fees also go toward paying the entertainment tax imposed by the host municipality. 

4.) Site development. 2016 was the first year at the Carrie Furnaces, with a lot of operational lessons learned. As such, we've implemented multiple new policies in 2017 for traffic flow, parking, concessions, vending, and more. This requires a substantial amount of new resources to support operations. Fees help mitigate these costs and make the festival possible.

Refunds or exchanges

Refunds or exchanges are not allowed after a ticket is purchased. However, refunds can issued on case by case basis by Thrival staff, who retain the exclusive right of determining the validity of refund claims, and subsequent issuance or refusal.

Tickets and wristbands are not transferable

Once you enter the event, your ticket will be taken and a wristband will be placed on your wrist. Tickets and wristbands are not transferable. Only one wristband is issued per ticket for the weekend and cannot be used by another person. For example, you cannot buy a weekend pass and give your wristband to another person to wear on a different day.

You haven't answered my question!

Sorry about that! Please email us at info@thrivalfestival.com and we'll get back to you as soon as possible.